Shipping policy
Refund Policy – ERGOLUXIA™
At CopperLab™, we stand behind the quality and performance of our products. Your satisfaction is our priority.
🔄 30-Day Satisfaction Guarantee
If you are not completely satisfied with your purchase, you may request a refund within 30 days of receiving your order.
Eligibility Conditions:
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The product must be returned (even if partially used).
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The item should be in its original packaging.
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Proof of purchase is required.
📦 How to Request a Return
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Contact our support team at: mborrhome@gmail.com
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Provide your order number.
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We will send you detailed return instructions.
Return shipping costs may be the responsibility of the customer unless the item is defective or an error occurred on our side.
💳 Refund Process
Once we receive and inspect the returned item, we will notify you via email.
If approved, your refund will be processed to your original payment method within 5–10 business days.
🚚 Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item.
We will arrange a replacement or issue a full refund at no additional cost.
❌ Non-Refundable Situations
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Products returned after 30 days
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Items without proof of purchase
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Products intentionally damaged
📩 Contact Information
For any questions, please contact us at:
Email: mborrhome@gmail.com
Customer support responds within 24–48 business hours.